Services
TTC’s clients benefit from the best-trained telemarketing representatives and experienced call center managers to deliver better telemarketing program results each and every day.
Everyone in our company from our managers to our agents knows that your satisfaction is what makes our company successful and keeps us in business for the long term.
TTCs Inbound Call Center Services provides 24/7 sales, customer service, appointment setting and lead generation services. Our customers depend on our U.S.-based call centers and operators for better customer service, higher telemarketing conversion rates, and stronger customer relationships.
- Cross-Sells and Upsells for Products & Services
- Order Entry & Order Taking Inbound Call Center Services
- Customer Service & Customer Relationship Management Programs
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TTCs outbound call center programs focus on sales, lead generation, customer reactivation, and sales verification services.
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Telemarketing Sales Programs
TTC offers a full range of telemarketing sales programs. Whether your audience is generated through direct response, Internet sales leads, direct mail catalogs, organic prospect inquiries, or your own customer files, TTC brings professional sales reps and proven sales program development services to increase sales and profitability.
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Upsells
TTC can generate additional revenues for you by offering a variety of your own or outside products and services to your audience. Upsell and related product/service sales can be the difference between turning a marginal marketing campaign to a successful marketing campaign.
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Customer Reactivation Programs
It costs five times as much to sell to a new customer than it does reactivate a dormant one. TTC works with its clients to analyze, target and convert previous customers into actives ones. Our data processing, program development and call center teams work together to generate new revenue streams from these inactive resources you already have in-house.
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TTC knows the importance of generating a consistent source of high-quality leads. We’ve perfected the science of developing qualified sales leads for insurance, education, home products and other vertical markets. Leads are generated using inbound and outbound call center services, Internet, direct mail and interactive e-mail programs. TTC target leads based on demographic criteria such as credit score, income, age, hobbies, medical needs, and other variables that are important to you.
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Sales Verification & Confirmation
Sales confirmations are a great way to get higher sales rates and to strengthen customer relationships. Confirmation and verification is also a good time to offer upsells and generate additional revenues with your existing customer base.
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Customer Service
TTC has experienced, professional and courteous staff to help resolve customer services issues from billing, shipping, return, to product and service questions. Program results can be directly integrated into your existing systems for access to data for real-time problem solving.
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Bilingual Call Center Services
With the growth of the Hispanic population in the United States, TTC has helped marketers capitalize on this growing customer base with Spanish language call center services. Our telemarketing services team includes Spanish language script development and bilingual telemarketing service reps and a cultural awareness about how Hispanic consumers like to do business. For sales, customer service and other telemarketing programs to Hispanic audiences, TTC has the experience and resources to help you connect.
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Telemarketing Representative Training
TTC’s highly skilled call center reps work under the guidance and supervision of experienced management and floor staff to maximize your campaign's success. Before making or receiving any calls, each rep first completes a comprehensive and thorough training covering your products, services, and precise lead specifications.
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