Pay for performance inbound call center

How are you paying for your inbound call center services? We talk to a lot of prospects at trade shows that are frequently surprised by how flexible we can be with pricing our service. Most prospects seem to think that they are required to pay a per-minute charge in order to use a U.S. based inbound call center provider. We can bill clients a straight per minute rate that is competitive with any U.S. based call center, but we are also willing to work on a performance model. We have many clients that pay us based on a lead generated, sales closed or a call transferred. If a metric can be measured, we can charge based on only those actions. We do ask for a modest setup fee that includes campaign setup, agent training, and a set number of inbound call minutes in order to gather a baseline of performance metrics. Once the initial number of minutes has been reached, we can agree on a price per sale, per lead, per call transfer or any per other desired action a client sees as a success in their marketing program. Do not assume that you need to pay stateside call center a straight per minute rate. If you are looking to work with an inbound call center that is comfortable in their ability to deliver results, give us a call and see how we can help you meet your marketing goals.