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TTC
has made a commitment to bring the most effective technology to work on your marketing programs by
investing over $1 million in call center technology. Sophisticated dialers, routers, servers,
computers, recording and tracking equipment coupled with cutting edge programmers and technicians
all lead to greater marketing effectiveness and our ability to interact with any company on a
real-time basis.
Reporting
TTC provides reports formatted and presented the way you want them and when you want
them. Program reports can document hourly, daily, monthly and year to date results broken
down by offer, list, lead origin, and many other demographics and critical criteria. Our
reports will allow you to easily evaluate and modify your marketing strategies and all data
sources.
Digitial Recordings
All inbound and outbound telephone calls are
digitally recorded at TTC. These voice files are used for quality control, accuracy
and for ongoing training purposes and are readily available to our clients. Voice
files are stored in a secure manner for whatever time period is
necessary.
Real Time Posting
Real time postings means real time results. TTC can receive leads in
real time in order to capitalize on the contacts’ desire to buy or find out more about
your products and services. We can also post captured data real time directly into your
operating systems for immediate processing of sales, leads, and other
information.
Redundancies and Backups
TTC utilizes multiple T1 phone lines to assure that any marketing programs
doesn't have unnecessary interruptions. TTC also employs an independent power generator to keep our
call center on track should there be a power failure. Lastly, TTC routinely does backups of all
systems and data and stores all information in a secure offsite location.
Call Transfers
All inbound
and outbound call stations at TTC have the ability to transfer calls to another party. This
feature makes for higher conversions on sales and lead generation programs.
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